Frequently Asked Questions (FAQ)

Welcome to Novixi.shop! We’re here to help you enjoy a smooth and satisfying shopping experience. Below you’ll find answers to the most commonly asked questions about our products, orders, shipping, returns, and more.

1. What kind of products does Novixi offer?

Novixi specializes in women’s fashion apparel — from elegant dresses and timeless tops to chic outerwear, cozy loungewear, and statement accessories. We focus on modern, versatile styles designed for comfort, confidence, and individuality.

2. Are the product photos real?

Yes. All product images displayed on novixi.shop are either photographed or carefully edited to represent the actual item as accurately as possible. However, due to differences in lighting and screen settings, slight color variations may occur.

3. How do I choose my size?

We provide a detailed Size Guide on each product page. Please review it carefully before placing your order. If you are between two sizes, we generally recommend choosing one size up for a more comfortable fit.

4. How can I place an order?

It’s easy!

  1. Browse the items you love.
  2. Choose your size and color, then click “Add to Cart.”
  3. Proceed to checkout and enter your shipping and payment information.
  4. Once the payment is confirmed, you’ll receive an order confirmation email with your order details.

5. What payment methods do you accept?

We currently accept credit/debit cards, PayPal, and other secure online payment methods. All transactions are processed through encrypted gateways to ensure your financial safety.

6. Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us immediately at shqczhifu@outlook.com.
We can only make changes before your order is processed or shipped. Once shipped, we’re unable to modify the order details.

7. How long will it take to receive my order?

Processing usually takes 1–3 business days.
Standard shipping times:

  • United States / Canada: 7–15 business days
  • Europe: 7–14 business days
  • Asia / Oceania: 5–12 business days
  • Other regions: 10–20 business days

Please note that delivery times may vary depending on local customs and postal delays.

8. How can I track my shipment?

After your order has been shipped, you’ll receive a shipping confirmation email with a tracking link.
You can check the latest shipping status anytime using that tracking number.

9. What is your return and refund policy?

We want you to love your purchase! If you’re not satisfied, you may request a return or exchange within 14 days of receiving your order.
Please make sure that:

  • The items are unused, unwashed, and in original packaging.
  • Sale or clearance items are non-refundable.
    To start a return, contact us at shqczhifu@outlook.com and include your order number and reason for return.

10. What if my order arrives damaged or incorrect?

We’re very sorry! Please email us within 7 days of receiving the package, attaching photos of the damaged or incorrect item.
We will promptly send a replacement or issue a refund, depending on your preference.

11. Do you offer exchanges?

Yes. If you’d like to exchange an item for a different size or color, please contact us before sending it back.
We’ll help you reserve the right replacement and provide the correct return instructions.

12. Do you ship internationally?

Yes, we ship worldwide! We proudly serve customers across North America, Europe, Asia, and beyond. Shipping fees and delivery times vary depending on your location.

13. How do I contact customer support?

You can reach our customer care team anytime by email at shqczhifu@outlook.com.
We typically reply within 24 hours (business days).

14. Is my personal information safe?

Absolutely. We respect your privacy and protect your data using advanced SSL encryption technology. Your information will never be shared, sold, or disclosed to any third parties without your consent.

15. Do you offer discounts or promotions?

Yes! We regularly run exclusive sales and seasonal promotions.
Subscribe to our newsletter or follow us on social media to stay updated on our latest collections and special offers.

16. What should I do if I haven’t received my package?

If your order hasn’t arrived within the estimated delivery period, please contact us at shqczhifu@outlook.com.
We’ll help you investigate the status with the shipping carrier and ensure you receive your items as soon as possible.

17. Can I become a brand ambassador or influencer for Novixi?

We love collaborating with creative people who share our passion for fashion!
If you’re interested in becoming a Novixi ambassador, please reach out to us with your social media links and ideas.

18. Why should I shop with Novixi?

At Novixi, we believe every woman deserves to look and feel confident every day.
We combine premium materials, timeless designs, and affordable pricing to bring you fashion that celebrates femininity, individuality, and style — without compromise.

Still have questions?
We’re here to help.
📩 Email us anytime at shqczhifu@outlook.com — we’ll get back to you as soon as possible.